Privacy Policy

This Privacy Policy explains how Propel Leadership “Propel,” “Propel Leadership,” “we,” “us,” or “our” collects, uses, stores, shares, and protects personal information when you visit our website, register for events, apply for or purchase our programs, participate in our leadership education products or services, communicate with us, or otherwise interact with our business.

Propel Leadership provides leadership education, training, professional development programs, workshops, digital resources, live events, webinars, workbooks, community experiences, and related services for agencies, business owners, managers, team leaders, and emerging leaders.

By using our website, submitting information to us, registering for an event, applying for a program, purchasing a product or service, or otherwise engaging with Propel Leadership, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, as well as certain information automatically collected when you use our website or digital services.

Information You Provide to Us

We may collect information such as:

• your name;
• email address;
• phone number;
• company or agency name;
• job title or role;
• billing information;
• mailing address;
• business information;
• program application responses;
• event registration information;
• survey, quiz, or assessment responses;
• communication preferences;
• messages, questions, or requests you send to us;
• testimonials, feedback, reviews, or comments you provide;
• information submitted through website forms, booking pages, checkout pages, event pages, or community platforms.

Program and Participation Information

If you participate in one of our programs, events, webinars, workshops, communities, or leadership education experiences, we may collect information related to your participation, including:

• attendance or registration status;
• program progress;
• workbook or assignment submissions;
• discussion or community participation;
• survey or assessment responses;
• session feedback;
• coaching or training-related questions;
• recordings, chat messages, or comments from live sessions, if applicable.

We ask that you avoid submitting sensitive personal information unless specifically requested and appropriate for the program or service.

Payment Information

If you purchase a product, program, service, event, or membership, payment information may be collected and processed by third-party payment processors such as Stripe or other payment platforms. We do not store full credit card numbers on our servers.

Payment processors may collect billing details, payment card information, transaction details, and other information necessary to process payments, prevent fraud, and comply with legal and financial obligations.

Automatically Collected Information

When you visit our website or interact with our digital content, we may automatically collect certain technical information, including:

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• time spent on pages;
• referring website;
• links clicked;
• date and time of visit;
• approximate location based on IP address;
• cookie identifiers and similar tracking technologies.

We may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, improve user experience, measure marketing performance, and deliver relevant content.

2. How We Use Information

We may use the information we collect to:

• provide leadership education products, programs, events, webinars, and services;
• process program applications, registrations, purchases, and payments;
• communicate with you about your account, registration, purchase, program, event, or service;
• send confirmations, reminders, updates, and administrative messages;
• deliver training materials, workbooks, resources, and program access;
• respond to questions, support requests, or inquiries;
• personalize your experience with Propel Leadership;
• improve our website, programs, services, and customer experience;
• conduct surveys, assessments, or feedback collection;
• manage program communities or member groups;
• send marketing communications, newsletters, offers, and promotional messages if you have opted in or where permitted by law;
• send SMS/text messages if you have separately consented to receive them;
• analyze website traffic and marketing performance;
• prevent fraud, misuse, unauthorized access, or security issues;
• comply with legal, tax, accounting, regulatory, and contractual obligations;
• protect our rights, property, users, customers, participants, and business.

3. Email Communications

If you provide your email address, we may use it to send you information related to Propel Leadership, including event details, program updates, educational content, newsletters, offers, and administrative communications.

You may opt out of marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly. Even if you opt out of marketing emails, we may still send you non-promotional communications related to your purchases, registrations, programs, transactions, account, or legal notices.

4. SMS/Text Message Communications

Propel Leadership may offer SMS or text message communications for certain purposes, such as event reminders, program updates, application follow-up, appointment reminders, service notifications, or promotional messages.

We will only send SMS/text messages where we have obtained consent or where otherwise permitted by applicable law.

Consent to receive SMS/text messages is not required as a condition of purchasing any product or service. If a form requests your phone number, any SMS consent checkbox will be optional and will not be pre-selected.

Depending on the form or communication type, you may be asked to separately consent to receive:

• marketing text messages about special offers, events, service updates, or promotional communications; and/or
• non-marketing text messages about appointments, registrations, program updates, event reminders, service notifications, or other transactional communications.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of SMS messages or HELP for assistance.

5. A2P 10DLC and Mobile Information Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to collect information about website usage and visitor behavior.

These technologies may help us:

• remember user preferences;
• understand how visitors use our website;
• improve website performance;
• measure marketing and advertising effectiveness;
• deliver relevant content or advertisements;
• diagnose technical issues;
• protect against fraud or misuse.

You may be able to control cookies through your browser settings. If you disable cookies, some website features may not function properly.

7. Analytics and Advertising

We may use third-party analytics and advertising tools, including but not limited to services such as Google Analytics, Meta/Facebook Pixel, LinkedIn tracking tools, email marketing platforms, CRM platforms, and other marketing or analytics providers.

These tools may collect information about your device, browsing activity, website interactions, and engagement with our marketing. We use this information to improve our website, understand user behavior, measure campaigns, and deliver relevant content.

Where required by law, we will obtain consent before using certain cookies or tracking technologies.

8. How We Share Information

We do not sell personal information in the ordinary sense of directly exchanging your personal information for money.

We may share information with trusted service providers who help us operate our business, deliver our services, and support our users. These may include:

• payment processors;
• CRM and marketing automation platforms;
• email and SMS service providers;
• website hosting providers;
• program delivery platforms;
• webinar and video conferencing platforms;
• learning management systems;
• analytics and advertising platforms;
• scheduling tools;
• customer support providers;
• professional advisors such as attorneys, accountants, and consultants;
• contractors, team members, or vendors assisting with program operations.

These service providers may access personal information only as necessary to provide services to us and are expected to protect the information they handle.

We may also disclose information:

• when required by law, subpoena, court order, or legal process;
• to comply with regulatory, tax, accounting, or legal obligations;
• to protect our rights, safety, property, business, users, customers, or participants;
• to investigate fraud, misuse, security incidents, or violations of our terms;
• in connection with a business transaction such as a merger, acquisition, restructuring, sale, transfer, or financing.

9. Program Communities, Group Discussions, and User Content

Propel Leadership may offer private groups, communities, discussion spaces, webinars, workshops, live sessions, or other interactive environments.

If you post, submit, share, or speak in these environments, information you provide may be visible to other participants, hosts, moderators, team members, or approved community members.

You are responsible for the information you choose to share in any group, community, chat, live event, or program setting. Please do not share confidential, sensitive, proprietary, employment-related, or personal information unless you are comfortable doing so and have the right to share it.

We may moderate or remove content that violates our rules, terms, community standards, or applicable law.

10. Recordings of Events, Webinars, and Program Sessions

Some Propel Leadership events, webinars, workshops, trainings, or program sessions may be recorded for educational, training, quality, administrative, internal, or future program use.

If a session is being recorded, we may capture your name, image, voice, chat messages, comments, questions, or participation, depending on your level of engagement and the platform used.

By participating in a recorded session, you acknowledge that your participation may be included in the recording. If you do not wish to appear on video or audio, you may choose to keep your camera off, mute your microphone, or avoid submitting identifiable comments where available.

We will not use your name, likeness, image, voice, testimonial, or identifiable statements in external marketing materials without permission, unless otherwise permitted by law or agreed to by you.

11. Testimonials, Feedback, and Results

If you provide testimonials, feedback, survey responses, reviews, screenshots, comments, or results, we may use them to improve our services and, with your permission where required, for marketing or promotional purposes.

We may edit testimonials for clarity, length, grammar, or formatting, provided we do not materially alter the meaning.

Any results shared by participants or customers are individual experiences and are not guarantees of future results.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of internet transmission, email communication, electronic storage, or online platform is completely secure. We cannot guarantee absolute security of your information.

Please avoid sending sensitive personal information by email or through unsecured channels.

13. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and operate our business.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, contractual obligations, and business needs.

14. Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain personal information;
• opt out of marketing emails;
• opt out of SMS/text messages;
• request information about how your data is used or shared;
• limit certain uses of your information where applicable;
• withdraw consent where processing is based on consent.

To exercise privacy rights, please contact us using the contact information below.

15. California Privacy Rights

If you are a California resident, you may have additional privacy rights under California law, including the right to know what categories of personal information we collect, use, disclose, or share; the right to request deletion or correction of certain personal information; and the right not to be discriminated against for exercising your rights.

We do not knowingly sell personal information for money. If any use of cookies, pixels, or advertising technologies is considered a “sale” or “sharing” under applicable California privacy law, you may have the right to opt out of such sale or sharing.

To submit a California privacy request, please contact us using the contact information below.

16. Children’s Privacy

Our website, products, programs, and services are intended for adults and business professionals. We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete such information.

17. Third-Party Links and Platforms

Our website, emails, programs, or materials may contain links to third-party websites, platforms, tools, or services. We are not responsible for the privacy practices, policies, content, or security of third-party websites or services.

Third-party platforms may include payment processors, video conferencing platforms, CRM systems, learning platforms, social media platforms, scheduling tools, email providers, SMS providers, or community platforms. Your use of those services may be governed by their own privacy policies and terms.

18. International Users

Propel Leadership is based in the United States. If you access our website or services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

By using our website or services, you understand that your information may be processed in jurisdictions that may have different data protection laws than your location.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website, programs, products, services, or communications after an updated Privacy Policy is posted means you accept the updated policy.

20. Contact Information

If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact us: